Increase Service Efficiency, Customer Satisfaction and Reduce Errors

The Challenge: A growing dealership and repair operation faced significant challenges in their service department: * Manual entry for part quotes and orders wasted hours and created errors. * Fragmented systems for service tickets, estimates, technician tracking, and invoicing lost time and money. * Lack of visibility into service profit margins, part pricing, and technician efficiency, The service department had no centralized system for: VIN decoding, Messaging customers, and Tracking service history. Many missed upsell opportunities and follow-ups due to unstructured workflows and no automated follow-up. Payment processing required manual reconciliation for cash, card, and ACH transactions

Objectives: * Digitize the entire service workflow — from estimates to payment collection * Provide instant access to part catalogs, VIN specs, and customer communications * Automate labor and parts cost tracking to maintain margin visibility * Centralize customer service, reconditioning, and technician dispatching * Eliminate redundant data entry across parts, accounting, and service * Enable secure, mobile-friendly access from any device

The Solution: Autodeals: The dealership implemented the Autodeals Service Center, a fully integrated platform that connects service, parts, payments, and accounting in one system. Key capabilities included: Centralized Service Dashboard for tracking all open and closed service orders Online Parts Lookup and ordering from 50,000+ suppliers Instant Part Add-to-Order, reducing quoting time and manual errors VIN and Plate Lookup with Decoding to pre-fill specs and pricing Professional Estimates, Work Orders, and Invoices generated in seconds Built-in Messaging System (Text & Email) with full history tracking Technician Time Tracking, default labor rates, and job-based billing Advanced Pricing Matrix and markup tools for precise cost control Dual Pricing Logic to automatically adjust for cash vs. card fees Automated Accounting from completed service tickets Integrated Payments — card, pinpad, ACH all supported Visual Risk Management — attach photos directly to service orders

Implementation & Timeline: Week 1: Enabled CRM, messaging, and centralized service dashboard Staff trained on ticket management, VIN lookup, and estimate generation Week 2: Activated PartsTech integration and automated parts ordering Set up job templates, labor rates, and advanced pricing matrix Week 3: Linked payments to merchant services for card and ACH Finalized accounting workflows and automated transaction sync

Results: 50% reduction in time spent quoting and ordering parts All service operations managed from a single dashboard Instant invoicing and customer messaging improved turnaround time No more duplicate entry for parts, labor, and accounting Technicians tracked by job, improving transparency and efficiency Company now operates with: Improved Customer Satisfaction Lower Part Returns More time to perform more jobs.